General Admission ticket purchases are non-refundable.
In the event that you cannot attend on the booked date and advise us at least 48 hours prior to your scheduled arrival, a change of date may be offered subject to the discretion of Sovereign Hill. No more than one date change will be processed per booking. Date changes must be within six months of the initial booking. No-shows (failure to attend on the day without prior contact) will result in forfeiture of the booking. Tickets cannot be exchanged for credit or cash, transferred into another name or sold to another party. Requests for cancellation should be made in writing via [email protected]
If the museum is unable to open due to conditions restricting our ability to operate, then a full refund will be processed.
Winter Wonderlights Tickets:
Ticket purchases for Winter Wonderlight's are final. No refund or change of date is available. Please consider your date selection carefully. Sovereign Hill is an outdoor museum and opens in all weather conditions. Tickets are not refundable or transferable on account of inclement weather.